Contact us
Need help with a conversion, a payment or account access? Send the details and we will help you resolve it.
Emailsupport@textera.pro
Best details to includeYour account email, file name, payment time and what happened.
Conversion support
If a conversion failed, include the file name, output formats you selected and the error message shown in your library. This helps us trace the job quickly.
Billing and refunds
For questions about a charge, see our Refund Policy or email us with the address used and the approximate time of the payment.
In-app message
When you are signed in, open the account menu in the top right and choose Support to send a message without leaving Textera.